We know the difference. It's time to give you some pointers.
Many customers don't know what to look for in a company when getting their computer(s) repaired.
Often they will settle for what appears to be the best value. Unfortunately, this also means that morally questionable tactics could be used to take advantage of the customer.
Here's one example: A customer calls around, and finds that Johnny's fix it shop is only charging $49 for virus removal. This is in comparison to others that charge anywhere from $79-295. What should be immediately apparent is that their prices are no where near the going rates of other companies, and this in itself should raise a red flag. No matter how much they try to make their service sound great, be extremely skeptical. They're most likely that cheap for a reason- because they don't value their own abilities enough to ask for more money.
At the other end of the spectrum, you've got a company who claims to be professional, asking an arm and a leg for the repairs- stay away from them also. This usually implies some form of "professional arrogance" and they are also not in-touch with their surroundings. What you want is a company that is competitively priced. But is the price alone enough for you to make a selection? Of course not.
Once you narrow your search down to a few local companies who seem reasonable, give them a call and... ASK QUESTIONS. Don't be afraid to take up their time. This is an opportunity for you to see how they treat their customers. The more questions you ask, the more informed you will be not only about how they will go about the repairs, but also how they react to answering a ton of questions (Most computer technicians will really show their true colors in this situation). If you can find a company that values your time as much as theirs, and isn't afraid to tell you exactly what they're going to do with your computer, you have a winner.
Once you feel confident they are the right fit for you, tell them you'll call back and google their company name. If you can find reviews, check them out. If you can't, that could mean that people haven't had a good enough experience to take the time out of their day to help spread good intel about the company, or that it wasn't bad enough to smear their reputation- if this is true, use your instinct or choose another company you're comfortable with that has good reviews.
After you feel you've made the right choice, and hopefully it's us, you should be in good hands.
If you'd ever like to compare prices, methods, and company mojo, give us a call, we're always here to help.
Manley Computers of NWI
Highland, IN 46322(219) 595-2524
5 stars - based on 18 reviews
Manley Computers -Northwest Indiana's #1 Computer Repair Company